ompong Privacy Policy
This page describes what we collect when you use ompong and how we keep that data protected. We take your privacy seriously. When you register, deposit, play, or withdraw on our platform, you share personal information with us. We explain exactly what we collect, why we need it, and who has access to it.
We comply with data protection standards applicable in the jurisdictions where we operate. Our servers may sit outside your jurisdiction, but we apply the same security practices regardless of location. You have rights over your data—you can request access, correction, or deletion subject to legal obligations we must meet.
If you have questions about how we handle your information, contact our support team via chat, email, or phone. We respond in English and Indonesian and can explain any aspect of this policy in detail.
What Data We Collect on ompong
We collect information in several categories. During registration, we ask for your legal name, date of birth, phone number, email address, and residential address. We verify this information via SMS code to confirm your identity. This data is mandatory—we cannot open an ompong account without it.
When you deposit or withdraw, we collect payment details. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation from those providers. If you transfer via bank (online payment, e-wallet, mobile banking, local payment), we record your account number and bank name. We do not store full card numbers or passwords—payment processors handle those securely.
We also collect gameplay data. Every bet, spin, or game result is logged with a timestamp. We track your account balance, deposit history, withdrawal requests, and bonus activity. We collect your IP address, device type, and browser information to detect fraud and ensure platform security.
How We Use Your Data on ompong
We use your data for several purposes. First, we need it to operate your ompong account—to process deposits, settle bets, and execute withdrawals. Second, we use it to verify your identity and prevent fraud. Third, we analyze gameplay patterns to detect suspicious activity and protect against money laundering.
We may contact you via email or SMS to confirm account changes, notify you of withdrawals, or alert you to suspicious activity. We do not send marketing emails unless you opt in. You can manage your communication preferences in your ompong account settings at any time.
We use aggregated, anonymized data to improve our platform. For example, we analyze which games are popular, which payment methods are most used, and which regions have the most active players. This data cannot identify you personally.
Third Parties and Data Sharing on ompong
We share your data only when necessary. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive your payment information to process transactions. These providers have their own privacy policies—we recommend reviewing them.
We may share data with law enforcement or regulatory authorities if required by law. If we receive a court order or government request, we comply. We do not voluntarily share your data with third-party marketers or advertisers.
If ompong is acquired or merged with another company, your data may transfer to the new owner. We will notify you of any such change and your rights regarding your data.
Data Security and Retention on ompong
We encrypt your data in transit and at rest using industry-standard protocols. Your password is hashed—we do not store it in plain text. Access to your ompong account requires your password and, optionally, two-factor authentication via SMS.
We retain your data for as long as your ompong account is active. After you close your account, we keep records for seven years to comply with anti-money-laundering and tax regulations. After that period, we delete or anonymize your data unless we are required by law to retain it longer.
We conduct regular security audits and penetration testing. If we discover a data breach, we notify affected users and relevant authorities within the timeframe required by law.
Cookies and Tracking on ompong
We use cookies to keep you logged into ompong and to remember your preferences. These are essential for platform functionality. We also use analytics cookies to understand how you use our platform—which sections you visit, how long you stay, and which games you play. This helps us improve ompong.
You can disable cookies in your browser settings, but this may affect ompong functionality. We do not use cookies to track you across other websites.
Your Rights Regarding Your Data on ompong
You have the right to access your data. Log into your ompong account to view your personal information, transaction history, and gameplay records. You can request a complete copy of your data by contacting our support team.
You have the right to correct inaccurate data. If your name, address, or contact details are wrong, update them in your account settings or contact support.
You have the right to request deletion of your data, subject to legal obligations. If you close your ompong account, we delete personal data after the retention period expires. However, we may retain records if required by law or to resolve disputes.
You have the right to object to certain uses of your data. For example, you can opt out of marketing communications or request that we not use your data for analytics. Contact our support team to exercise these rights.
Contact us about your data
To exercise your rights or ask questions about how we handle your data, contact our support team via in-app chat, email, or phone. We respond in English and Indonesian.
Children and ompong
ompong is not intended for users under 18 years old. We do not knowingly collect data from minors. If we discover that a user is under 18, we close their account and refund any balance to their original payment source. Parents or guardians who believe a minor has registered should contact our support team immediately.
Changes to This Privacy Policy on ompong
We may update this policy at any time. Changes take effect upon posting to our website. If a change materially affects your privacy rights, we will notify you via email and give you 14 days to review before it takes effect. Continued use of ompong after a change indicates your acceptance of the updated policy.
Jurisdiction and Compliance on ompong
This privacy policy is governed by the law of the jurisdiction where ompong operates. We comply with applicable data protection regulations in jurisdictions where we offer services. If you are based in a supported Indonesian city—Jakarta, Surabaya, Bandung, Medan, or Semarang—local data protection laws also apply to the extent they provide greater protection than this policy.
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of ompong comply with their own jurisdiction's law.